DELIVERY, REFUNDS & RETURNS
DELIVERY
Delivery is provided by UPS. We aim to dispatch all orders within 3-5 working days and delivery within the UK is free. Delivery charges for Europe fall into two regions: -
**We are currently unable to ship to addresses outside the UK. We are constantly reviewing the situation and hope to resume shipping to European destinations again soon**
Region 1, Shipping costs specified at checkout
Belgium
France
Germany
Holland (The Netherlands)
Ireland, Republic of
Luxembourg
Monaco
Region 2, Shipping costs specified at checkout
Austria
Czech Republic
Denmark
Finland
Greece
Italy
Poland
Portugal
Spain
Sweden
Your order will usually be delivered Monday to Friday between 9am and 5pm, although these times can differ.
All orders can be tracked via the UPS tracking site.
All goods are subject to availability. In the unlikely event that we are unable to supply your goods, or there is a delay in your delivery, we will inform you as soon as it is practicable and advise you of the revised expected delivery date.
REFUNDS AND RETURNS
Thank you for shopping with us.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable.
Contact us at helpdesk@saloneurope.com if you have any questions on how to return your item to us.
Faulty Items
If you have received a damaged or faulty item, please email or call our customer services helpline at helpdesk@saloneurope.com or on 020 33 93 9072.
We may ask you to take a photograph of the fault if applicable.
If we ask you to return the item to our Head Office for inspection, please allow up to 21 days for us to complete this process and respond back to you.
Be assured that we will resolve matters efficiently and satisfactorily - we pride ourselves on excellent customer service.
Faulty items can be returned free of charge.